AZAMARA EXTENDS GLOBAL CRUISING SUSPENSION
As the world continues to confront the many challenges resulting from COVID-19, our primary goal continues to be a healthy return to service for our guests, crew and the communities we visit. In order to ensure the most effective initiatives are in place for a healthy return to service, Azamara has taken the decision to extend the suspension of global operations for all sailings departing on or before June 30, 2021. All voyages prior to these dates are cancelled. This is disappointing for all of us. Please note that the health, safety & well-being of our guests, crew & local communities we visit are our top priorities. We cannot wait to welcome you & your clients back onboard soon!
Affected sailings:
Ship | Departure Date | Departure Port | Debark Port |
Azamara Journey |
1-May-21 | Rome (Civitavecchia), Italy | Venice, Italy |
Azamara Journey |
7-May-21 | Venice, Italy | Barcelona, Spain |
Azamara Journey |
20-May-21 | Barcelona, Spain | Barcelona, Spain |
Azamara Journey |
26-May-21 | Barcelona, Spain | Dublin, Ireland |
Azamara Journey | 5-Jun-21 | Dublin, Ireland | Stockholm, Sweden |
Azamara Journey | 30-Jun-21 | Oslo, Norway | Edinburgh (Leith), Scotland |
Ship | Departure Date | Departure Port | Debark Port |
Azamara Quest | 1-May-21 | Athens (Piraeus), Greece | Athens (Piraeus), Greece |
Azamara Quest | 22-May-21 | Venice, Italy | Rome (Civitavecchia), Italy |
Azamara Quest | 29-May-21 | Rome (Civitavecchia), Italy | Lisbon, Portugal |
Azamara Quest | 13-Jun-21 | Lisbon, Portugal | Southampton, England |
Azamara Quest | 24-Jun-21 | Southampton, England | Copenhagen, Denmark |
Ship | Departure Date | Departure Port | Debark Port |
Azamara Pursuit | 9-May-21 | Athens (Piraeus), Greece | Athens (Piraeus), Greece |
Azamara Pursuit | 16-May-21 | Athens (Piraeus), Greece | Athens (Piraeus), Greece |
Azamara Pursuit | 23-May-21 | Athens (Piraeus), Greece | Athens (Piraeus), Greece |
Azamara Pursuit | 30-May-21 | Athens (Piraeus), Greece | Athens (Piraeus), Greece |
Azamara Pursuit | 6-Jun-21 | Athens (Piraeus), Greece | Athens (Piraeus), Greece |
Azamara Pursuit | 13-Jun-21 | Athens (Piraeus), Greece | Athens (Piraeus), Greece |
Azamara Pursuit | 19-Jun-21 | Athens (Piraeus), Greece | Athens (Piraeus), Greece |
Azamara Pursuit | 26-Jun-21 | Athens (Piraeus), Greece | Athens (Piraeus), Greece |
COMPENSATION OPTIONS
Guests will have three compensation options to choose from.
- . 125% Future Cruise Credit to book a new cruise by April 30, 2022 and sail by September 30, 2022.
- NB: These new dates apply for all FCCs incl. prior CWC & previous suspension FCCs which are now upgraded to this timeline except winter suspension sailings in which guests can use their FCCs on sailings up until April 30, 2023.
- This amount will be based on total cruise fare paid for deposited or fully paid bookings.
- Future Cruise Credit will automatically be issued via email by March 31, 2021.
- If you have purchased pre- or post-land packages through Azamara, you will also receive compensation in the same form as your cruise fare.
- If you opted into the Cruise with Confidence 100% Future Cruise Credit for this sailing, you do not qualify for this offer.
- Visit our online form to submit your FCC request.
- Lift and Shift: Or, you can keep the cruise vacation plans to the same destination and move the existing booking to a 2022 sailing within four weeks of the originally scheduled sailing.
- Call Azamara to move the reservation at the same rate and promotion by March 11, 2021.
- Alternative sailing must be of the same stateroom category, on the same itinerary type and cruise length (+/- one sail night)
- If we don’t hear from you or the guest by the deadline date, we will automatically issue a Future Cruise Credit.
- If guests have already cancelled their sailing by opting into our Cruise with Confidence 100% Future Cruise Credit offer, they do not qualify for this offer.
- Visit our online form to submit your Lift & Shift request
- 100% Refund: Or, you have until May 20, 2021 to request a refund and deactivate the Future Cruise Credit certificate.
- You can expect to receive your refund 45 days after you submit your request.
- Refund will be processed to the guest’s original form(s) of payment which will include any non-refundable deposits.
- Please note: Once we receive your refund request, we unfortunately won’t be able to accept an FCC request if you change your mind
- Please note if guest’s have used a Cruise with Confidence certificate on their sailing and they request a refund instead, we’ll refund any NEW funds paid above the certificate amount and we’ll reinstate their original Cruise with Confidence certificate.
- Visit our online form to submit your refund request.
If you have booked Shore Excursions through Azamara, you can opt to receive an Onboard Credit in the value of 125% of the total Shore Excursion purchases on the reservation.
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- Visit our shore excursion onboard credit opt-in form to request the higher value credit by March 11, 2021. We will email you the credit by March 31, 2021.
- If we don’t hear from you/them on or before the deadline date, their Shore Excursion purchases will be automatically refunded. They’ll receive their refund within 45 days of their onboard credit offer deadline. Please know, we are working as quickly as possible and we appreciate your patience during these unprecedented times.
- If you have opted for a cruise fare refund or for Lift and Shift, you are not eligible for this Voyage Planner Onboard Credit offer. If they opt to Lift and Shift their booking to a future voyage, we can help rebook them on another Shore Excursion, or provide a full refund. If they opt for a cruise fare refund, their Shore Excursion purchases will be refunded in the same manner of their cruise fare refund.
- This offer does not apply to other pre-purchased amenities and packages – like beverage, internet or specialty dining, or Azamara Upgrade, which will be automatically refunded.
- If you have independent arrangements, we suggest you cancel them directly with your travel advisor or service provider who can give you additional guidance.
GUESTS WITH AIR & HOTEL BOOKINGS
Guests with air travel and hotel booked through Azamara will be refunded automatically. Guests with non-refundable air through Azamara or independent air and hotel arrangements need to contact their travel advisor or appropriate travel provider directly to make all required cancellations. As a reminder, due to the current situation, airlines are being flexible with flight changes and the waiving of fees.
GLOBAL SUSPENSION REFUND DELAY
As we went into our global suspension of sailings, we initially estimated that refunds would take 30 days. Unfortunately, due to an unprecedented volume of refunds and credits, we are delayed. We’ve worked diligently to resolve most of the volume issues and are working around the clock to address the backlog to get you your refund, as quickly possible. Currently, some refunds are taking up to 45 days from the date requested. Please know that each and every request is receiving the same level of care and dedication. And rest assured, your refund will be honored, and it is coming – it’s just taking a little longer than expected and we’re very sorry about that. We thank you for your patience and understanding during this time.
FOR TRAVEL PARTNERS
We are very pleased to give you full commission on cancelled reservations paid-in-full, as well as the future reservation where the correlating FCC is redeemed. Please note that FCC commission earnings are payable only on sailed reservations.
Thank you for your patience, understanding, and cooperation during this unprecedented situation.
Please stay safe and healthy, and know, we really appreciate your continued loyalty & support.
Global Suspension #12 until 30 Jun 21 – Guest Letter
Self-service cancellation form (to apply for an FCC, refund or lift & shift). Please note refund option is only allowed for cancelled sailings as a result of our Global Suspension.
Shore Excursion Onboard Credit Opt-In Form