TRAVEL ADVISORY

FCC EXTENSION - PRE-COVID

In order to give our guests additional time to rebook their future cruise with us, we have extended the expiration date for all guests who have not redeemed the issued FCCs Pre-Covid to be aligned with our current Global Suspension & Cruise with Confidence policies/offers.

 

Guests will now have until 30th June 2023 to apply their FCC to an Azamara voyage that sets sail on or before the same date, regardless of when the sailing suspension occurred.

 

Please note clients will not receive an updated FCC. Their FCC has already been updated in our system to reflect the new expiration date of 30th June 2023.

INTRODUCING OUR HEALTHY SAIL PANEL

Introducing Azamara’s Healthy Sail Panel — a team of cross-disciplinary experts enlisted to guide the cruise industry’s way forward in response to COVID-19. Comprised of globally recognised specialists in public health, infectious diseases, hospitality and maritime operations, the panel will ensure a science-backed plan for a healthy return to service that ensures the wellbeing of our guests and crew as well as the communities we visit.

 

As always, the most important thing to us will always be the safety of our guests and crew. We highly encourage you to visit our website, which is constantly being updated with the latest travel alerts and regulations at Azamara.com/en-au/Travel-Advisory.

 

Read More
Healthy Sail Panel FAQs

CRUISE WITH CONFIDENCE

***EXTENDED UNTIL 31 August 2022***

 

Now more than ever, you and your clients are dreaming about your next voyage to the world’s most amazing destinations. To provide peace of mind while you plan, we’ve enhanced our Cruise with Confidence program, covering any booking made by 31 August 2022, on any sailings departing before 31 December 2022.

 

Key notes:

  • This policy has reduced to 2 components and is applicable to all sailings departing on or before 31 December, 2022
  • Policy is valid for all new & existing bookings made through to 31 August, 2022
  • Options are available up to 48 hours prior to sailing
  • Booking must be an active booking and not have opted into a previous offer
  • By requesting a CWC FCC, the guest has cancelled their reservation and waives any right to receive any refund of the cruise fare paid, even if the sailing is later cancelled
  • If not used on or before 30 June 2023, the CWC FCC will automatically expire and have no value
  • Program not available to guests booked on chartered sailings or in contracted groups & CWC FCCs may not be used on the same

Best Price Guarantee
You’ll always get the best possible price—even after you book. If the fare on your booked sailing lowers or a better promotion is offered, contact us and we’ll honour that better price right up to 48 hours before you sail.

 

Future Cruise Credit
We know things can change. For any voyage sailing before 31 December, 2022, you have up to 48 hours before you sail to cancel and receive 100% of the cruise fare amount paid in a Future Cruise Credit to use toward a new or existing Azamara sailing departing on or before 30 June, 2023. The credit must must be applied toward the cruise fare by 30 June, 2023. Offer only available to bookings for named guests for which the cruise fare deposits have been paid.

 

By having the flexibility to change your cruise experience, we hope you’ll feel confident in planning a holiday during these uncertain, unprecedented times. It’s your world to explore—now it’s your choice.

 

Click here for Self-Service Cancellation Form (to apply for a FCC or refund). Please note refund is only allowed for cancelled sailings as a result of the Global Suspension.

Click here for more information on our website about our Cruise with Confidence Policy

 

IMPORTANT: Please note, if you choose to move forward with this Cruise with Confidence offer, and then your sailing is cancelled due to an unexpected change, you will not be eligible for the new offer.

Please note Azamara reserves the right to correct any errors, inaccuracies or omissions at any time without prior notice or liability. Offers are subject to change and can be withdrawn without notice.

 

Should there be any further itinerary changes or cancellations we will advise those trade partners with affected bookings directly via email.

 

You can also stay up to date with the latest information and changes on this situation by visiting our Travel Advisory web page on our website by clicking here. This is the best area to check information on this situation as this page will constantly be updated as the situation continues to evolve and change.

 

For any other emergencies or specific questions not answered here or the relevant websites and FAQs please see below contact information to assist you:

Call Centre Phone number for Australia: 1800 570 552
Call Centre Phone number for New Zealand: 0800 445 733
Booking Support: azamarabookingsupportapac@azamara.com
Your Business Development Manager (see Contact section for the team’s contact details)

 

Thank you for your patience, understanding, and cooperation during this unprecedented situation. 

 

Please stay safe and healthy, and know, we really appreciate your continued loyalty & support. We’ll be ready to welcome you and your client’s back soon.